Can I make a recurring payment by Credit Card?

Can I update Credit Card information including credit card number?

Does Parkway retain credit card numbers?

Can I update my EFT (Electronic Funds Transfer) account information?

Can I make a one-time payment by Credit Card?

Can I make a one-time payment by EFT (Electronic Funds Transfer)?

Can I make a recurring payment by EFT?

Can I change my method of payment?

Can I view my open balance and account history online?

Can I change my password?

How long will it take to process my credit card payment and activate my access card?

How long will it take to process my EFT payment and activate my access card?

I forgot my password. What do I do?

I lost my hang tag or access card. What do I do?

Can I terminate a parker?

Is my credit card / bank account information safe?

Am I permitted to share my monthly parking?

How can I cancel my monthly parking agreement?

Am I required to enroll in auto payment?

How will I know if my monthly parking agreement has been accepted?

Do you offer any special discounts?

Can I register more than one vehicle?









































































Can I make a recurring payment by Credit Card?

A: Yes. When your credit card information is added or updated on the Payment Method page you are enrolled in the Recurring Auto Payment option for monthly parking customers starting with the next billing cycle. Any invoices that have already been generated need to be paid with a check or you can make a one-time credit card payment using the Pay Online page.








Can I update Credit Card information including credit card number?

A: Yes. Your credit card information can be updated or even changed to a different credit card using the Payment Method link.








Does Parkway retain credit card numbers?

A: No. The card type and the last four digits are maintained for customer convenience, but no credit card numbers are stored or saved by Parkway.








Can I update my EFT (Electronic Funds Transfer) account information?

A: Yes. Your bank account information (including bank account number and bank routing number) can be updated through the Payment Method link. You can use either a bank checking or savings account. Through the Payment Method page you have the ability to switch your recurring payment from a credit card to a bank account or from a bank account to a credit card. A change in the payment method will take affect with the next billing cycle. Invoices already generated will be subject to the payment method on record at the time of billing.








Can I make a one-time payment by Credit Card?

A: The website enables customers to make their first credit card payment using the Pay Online link. When making this first payment, you will be enrolled in our Auto-Pay Program. Your credit card will be charged the account balance on a monthly basis. Once enrolled, you may change to bank account debit by clicking the 'Payment Method' link on the left








Can I make a one-time payment by EFT (Electronic Funds Transfer)?

A: No. EFT Payments are not accepted for one time payments. Single online payments can only be made with a credit card.







Can I make a recurring payment by EFT?

A: Yes. By entering your checking or savings bank account information you are automatically enrolled in the direct debit auto pay option for monthly account holders. A change in your payment method will take affect with the next billing cycle. Invoices already generated will be subject to the payment method on record at the time of billing.








Can I change my method of payment?

A: Yes, you can change your recurring payment method from credit card to bank account (and vice versa) by selecting 'Pay with Credit Card' or 'Pay with Bank Account' on the Payment Method page. A change in the payment method will take affect with the next billing cycle. Invoices already generated will be subject to the payment method on record at the time of billing








Can I view my open balance and account history online?

A: Yes. You can view your account balance and up to three months of account history on the Parkway website. This can be viewed on the My Account page.








Can I change my password?

A: Yes. Parkway encourages you to change your password upon the original login. This can be done on the Edit Account page by clicking the "Reset Password" link at the bottom of the page (just above the Save button).








How long will it take to process my credit card payment and activate my access card?

A: Please allow 1 to 2 business days for the processing of your credit card payment and reactivation of your parking access card.








How long will it take to process my EFT payment and activate my access card?

A: Checking and savings bank accounts are processed at the beginning of the month and the 15th of the month. Card access will be restored when the payment is successfully processed. For more immediate processing please use the Pay Online page and make a one-time credit card payment.








I forgot my password. What do I do?

A: You can reset your password by clicking the "Forgot Your Password" link on the Sign In page. You will be asked to enter your email address and then click 'Get Password.' You will receive a message back saying that the online account password has been e-mailed to your e-mail address associated with the account.








I lost my hang tag or access card. What do I do?

A: Contact the location manager to initiate the replacement tag or card process.








Can I terminate a parker?

A: No. You will have to terminate the parker by contacting the location manager.








Is my credit card / bank account information safe?

A: Yes. Parkway's website is secure. Parkway does not retain credit card information.








Am I permitted to share my monthly parking?

A: We're sorry, but lending your permit is prohibited. Each permit or access card is marked with your specific
parking information, allowing us to serve you most effectively. We welcome you to apply for multiple vehicles
if you need additional parking.








How can I cancel my monthly parking agreement?

A: You can cancel at anytime. Parkway requires a 30 day notice.








Am I required to enroll in auto payment?

A: Yes. You have the option to utilize credit / debit card or electronic funds transfer (EFT). Payments will be processed
the first working day of each month.








How will I know if my monthly parking agreement has been accepted?

A: You will be contacted by our Customer Care Center with instructions on how to make your first payment and obtain your
access card or hang tag.








Do you offer any special discounts?

A: Many of our locations offer discounts for monthly parking. Please let us know if you think your organization, business
or apartment complex is eligible and we will confirm. We may require proof of your eligibility.








Can I register more than one vehicle under my account?

A: Yes, but you may only park one vehicle at a time.